Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@zaccardis.com or initiate a return through your account. If your return is accepted, we may send you a return shipping label and/or a RA (return authorization) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and without a return authorization number will not be accepted. Please note that return labels are only available with first class or priority mail shipping methods. The cost of the label will be deducted from your refund. For media, it may be more economical for you to ship the item back using media mail. All returns must be received by Zaccardi's no later than 15 days from the time the RMA# or shipping label was issued. If after 15 days the product is not returned to Zaccardi's, that RMA#/return approval becomes invalid. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.

You can always contact us for any return question at customerservice@zaccardis.com.

Damages and issues
Please inspect your order upon reception and contact us immediately  at customerservice@zaccardis.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged shipments must be reported within 72 hours of delivery. Do not discard packing material as carriers may inspect the shipment for claims support.

Delivery Policy – Missing Packages Marked as Delivered

Once an order has been marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided at checkout. If you did not receive your package but tracking information confirms it was delivered, please take the following steps:

Check with household members, neighbors, or building management to see if the package was received on your behalf.

Look around the delivery area (porch, mailbox, garage, etc.) for any signs of the package.

Contact the shipping carrier directly for more detailed delivery information.

While we understand this situation can be frustrating, we are not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier. In these cases, customers are encouraged to file a claim directly with the carrier. We’re happy to assist you in the claims process where possible and can also initiate a trace with USPS for postal packages. 

Additional suggested steps:

File a Police Report: Filing a police report is recommended, as it can help with claims and potentially lead to the apprehension of the thief. 
Check Insurance: If you have homeowners insurance, contact the insurance provider to see if you're eligible for reimbursement. 
Credit Card Protection: Some credit cards offer purchase protection for stolen items. 

Thank you for your understanding.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), out of print or collectible items and any item noted as final sale or not returnable in the product description. We also do not accept returns for record cleaning products, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less cost of shipping to you and return shipping should you use the prepaid return shipping label. If your item is not eligible for return we will contact you for further action which may include return of the item to you at your expense, acceptance of return with partial reimbursement based on the condition of the item and other factors including resale potential. Please remember it can take some time for your bank or credit card company to process and post the refund too.